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Spring Telehealth Terms & Conditions

Welcome to Spring Telehealth. These Terms & Conditions govern your use of our virtual consultation services provided by Manjuka Wijewardena, Nurse Practitioner. Please read carefully.

Services Provided

Spring Telehealth offers virtual healthcare consultations via secure video, phone, or messaging through licensed platforms. Services include primary care assessments, chronic disease management, and preventive health guidance conducted by Manjuka Wijewardena, Family Nurse Practitioner (361) 232-8833 | info@spring.telehealthpractices.com.

Patient Eligibility

  • Must be 18+ years or have guardian consent

  • Located in states where Manjuka Wijewardena holds active NP licensure

  • Able to use required technology (smartphone, computer, stable internet)

  • Appropriate private location for consultations

Consent for Virtual Care

By booking, you acknowledge:

  • Benefits: Convenience, reduced travel, timely access to care

  • Limitations: No physical exams; emergencies require 911

  • Risks: Technical issues, privacy concerns with home Wi-Fi

  • Alternatives: In-person care available upon recommendation

Scheduling & Cancellation

  • Book via online portal or call (361) 232-8833

  • 24-hour cancellation notice required; late cancels charged full fee

  • No-show policy: Full fee charged for missed appointments

Payment & Insurance

  • Fees disclosed at booking; payment due prior to consultation

  • Verify insurance coverage independently; telehealth benefits vary

  • Self-pay patients responsible for full balance regardless of insurance

  • No refunds after consultation completion

Privacy & Confidentiality

All sessions comply with HIPAA regulations. You agree to:

  • Use secure platforms only (no personal Zoom/Skype)

  • Private, secure location during consultations

  • Not record sessions without written provider consent

Communication Policy

  • Email: info@spring.telehealthpractices.com for billing/scheduling

  • Portal messages for non-urgent medical questions (48-hour response)

  • Urgent issues: Call (361) 232-8833 during business hours

  • After-hours emergencies: Call 911 or visit nearest ER

Prescription Policy

Prescriptions issued electronically when clinically appropriate per state laws. No guarantees for DEA Schedule II-V medications via telehealth.

Liability Limitations

Spring Telehealth not liable for:

  • Technical failures beyond reasonable control

  • Harm from following medical advice

  • Issues arising from patient-provided inaccurate information

Termination of Services

Services may be terminated if:

  • Patient behavior disrupts care delivery

  • Non-compliance with payment terms

  • Legal/ethical violations

Governing Law

These terms governed by Texas and Federal telehealth laws. Disputes resolved through mediation before litigation.

Contact Information

Spring Telehealth
Manjuka Wijewardena, NP
Phone: (361) 232-8833
Email: info@spring.telehealthpractices.com